Shipping and Returns | The Honey Doctor

Our Services

We ship worldwide. Select your region below to view the availible services.

ROYAL MAIL TRACKED 48 – £3.95 – FREE FOR ORDERS OVER £35.00

Order before 3PM GMT Monday-Friday. Delivered within 2-3 working days*. Tracked on Delivery. Deliveries on Working Days ONLY.
*Delivery times are estimates and may take longer

ROYAL MAIL TRACKED 24 – £5.50

Order before 3pm GMT Monday-Friday for next working day delivery (Saturdays included).
*Delivery times are estimates and may take longer

FEDEX NEXT WORKING DAY DELIVERY – £7.50

Order before 12pm Monday-Friday for Next Working Day Delivery. Orders placed after 12pm with this service will be sent the following working day. No weekend deliveries are made on this service.

DPD SATURDAY DELIVERY – £12.95

Delivered on the first Saturday after order date. Order before 10am GMT Monday-Friday.

EUROPE (CONTINENTAL)

ROYAL MAIL INTERNATIONAL TRACKED – £9.95

Delivered within 2-4 working days. Fully tracked and insured.

DPD EUROPE – £13.95

Delivered within 2 working days. Fully Tracked.

REST OF WORLD

ROYAL MAIL INTERNATIONAL TRACKED – £15.95

Delivered within 2-4 working days. Fully tracked.

DHL AIR EXPRESS – £25.95

Delivered within 2 working days. Fully tracked and insured.

SHIPPING POLICY

Delivery Schedule

Our warehouse aims to ship all in stock orders placed before 3pm the same day. Orders that are placed after then will be shipped the following day. We are open between 9am and 5pm Monday through to Friday.

We cannot guarantee weekend orders will be dispatched on the following Monday.

Tracking

All of our UK orders are tracked to delivery. International services are tracked when requested. You will be emailed a tracking number when your order has been despatched from our warehouse. You can also view your order status and tracking info in my account

Our Couriers

We use Royal Mail, DPD and DHL for our different levels of delivery services. All of these services offer tracking and insurance – for your peace of mind.

Back Orders

Some of our items may be placed on back order if they are out of stock. Orders placed on backordered items will be notified after checkout when they will be shipped. Some items showing as ‘in-stock’ may be placed on back order. We will notify you of when this happens – you will have the choice of a full refund if you do not wish to wait.

Customs and Import Fees

If you are placing an order from outside of the United Kingdom, you may be subject to import fees upon delivery.

– Rest of World

As these charges differ from country to country, we recommend contacting your local customs office prior to ordering so you’re not surprised by any unexpected delivery charges.

Refusing to pay Customs

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.

RETURNS POLICY

30 Day Guarantee!

All our products sold are subject to our 30 day return guarantee. if you are unhappy with your purchase – you are able to return it to us for a full refund (not including outbound delivery charge and return postage). We DO NOT issue refunds, returns, exchanges or credits on any items that have been opened, used or damaged by the customer. This is due to the nature of the products we sell and therefore do not offer ‘tester’ products. Returns made without authorisation – we reserve the right to not refund the order entirely.

Returned items must be fully sealed, un-used and in a re-saleable condition. Should a returned good be recieved by us and fail this criteria – then a handling and re-stocking fee will be deducted from your refund upto the full value of the order.

Returned Parcels

Parcels that are undelivered (non called for, un-collected or failed delivery) which are returned to us will be refunded. The outbound cost of the parcel will be deducted from the value of the refund. Undelivered parcels are returned to us following 3 delivery attempts and 18 calandar days following the 3rd and final attempt.